Introduction

Whilst between employment contracts I have decided to create a blog about sales, service and customers and the inextricable links between them.  Many just don't see the links and are left scratching their heads as to what went wrong, or why their business isn't growing.  This blog will be written in everyday language, no airs and graces, no mysteries or technical terms and I urge you to contact me if something isn't crystal clear...

A bit about me  

I started in sales back in the early 80's having spent a few years working in a foundry where we made bits of planes and trains out of aluminium.  It was a great job that paid quite well, but I hit a ceiling at age 21 because I didn't have a degree.  The foundry manager at the time, a gent called Bill Stott suggested I look into 'sales' as a career move.  He could see that I could communicate, more importantly he knew that I knew how to listen!  So, a while later I began as an area sales rep' for a company called W&T Avery, they made weighing equipment in their factory in Warley, West Midlands and I joined just as the digital revolution began, the move from mechanical to digital scales in the retail world.  These were exciting times and I made good money whilst driving around my North Kent patch in my Hillman Avenger Estate.

I progressed into leasing with Xerox and then into leasing computers with Apple and Compaq.  From there I went into hardware and worked for Toshiba (laptops), Dell and IBM.  I have worked in large corporations and small businesses.  I have owned businesses, including a pub and I have helped smaller businesses take bigger leaps by marketing and promoting them well.

I have a good understanding of how to present businesses to consumers and business alike, I understand and am active in social media, have a good eye for design and am addicted to excellence in customer service.  If you have a question, please ask.